Frequently Asked Questions: FAQs
Q: What is Al Haya Fashion?
A: Al Haya Fashion is an e-commerce storefront for diverse stylish modest fashion clothing for men, women, and children. We specialize in high-quality, trendy apparel that is culturally inspired. We also have a variety of Islamic gift items, party supplies, and Ramadan decor to make any occasion special.
Q: How do I reach Al Haya Fashion?
A: You can contact us through the contact form on the website, via email at support@alhayafashion.com, or by calling our customer service at 917-30-3040.
Q: Where are your clothes made
A: Our clothes are made in Dubai, ensuring high quality and the best materials.
Q: Where do you ship from?
A: All orders are shipped from our warehouse in Yonkers, New York.
Q: What kind of clothing do you make?
A: We offer a variety of modest fashion including Thobes for Men, Abayas for Women, Omani Dishdasha for Men, Kids Jubba, Hijabs for Women, and Scarves for Men (Keffiyeh). Our collection is perfect for everyday wear and special occasions such as Eid and Ramadan.
Q: Do you carry Islamic gifts and party supplies?
A: Yes, we have an exclusive range of Islamic gifts, party supplies, and Ramadan decor to enhance the festive atmosphere.
Q: What about Islamic toys for kids?
A: We offer a variety of Islamic toys that make learning about Islamic heritage engaging and fun for children, fostering faith and culture in young minds.
Q: How do I place an order?
A: Select the size and color of the Thobe (Jubba) or Abaya you like, add them to the cart, and follow the steps to check out. You can also create an account for easier future purchases, though it is not necessary.
Q: How do I change or cancel my order?
A: Contact our customer service team as soon as possible to modify or cancel your order. If the order has already been processed, changes may not be possible.
Q: How long does it take to get my order?
A: Most orders are processed within 1 business day. Standard shipping is free for orders over $35 and takes 3-7 days. Priority shipping is available at an additional cost for faster delivery.
Q: What are your shipping methods?
A: We offer standard ground shipping free on orders over $35, which takes 3-7 days for domestic orders. Priority shipping is available at an additional cost for faster delivery.
Q: Do you ship internationally?
A: Yes, we ship internationally. Shipping time and cost vary by destination, and free shipping is not available for international orders.
Q: How do I track my order?
A: Once your order is processed, you will receive an email with a tracking number.
Q: What is your return-exchange policy?
A: Products must be shipped back within 14 days of initiating a return, with the order number and original packaging. Returns past the 14-day window will not be refunded. We do not provide return shipping labels, and all returned products are subject to a 10% restocking fee.
Q: How do I return an item?
A: You can request a return by logging into our website or by contacting customer service via email or phone.
Q: Can I exchange an item?
A: Yes, you can exchange items within the time frame permitted for returns. Contact customer service to initiate the exchange process.
Q: What forms of payment are accepted?
A: We accept all major credit cards, PayPal, and other secured sources of payment.
Q: Is it safe to use my credit card on your website?
A: Yes, we use industry-standard encryption and security measures to protect your information during the payment process. You can also use PayPal if you prefer.
Q: How do I know what size to order?
A: Please refer to our size chart on each product page. If you have any questions, contact our customer service team for assistance.
Q: Are the colors of your products accurate?
A: We strive to show our products in their truest colors. However, actual colors may slightly vary due to display screen differences.
Q: Do you offer any discounts?
A: Yes, we offer various discounts and promotions throughout the year. Subscribe to our newsletter and follow us on social media to stay updated on the latest offers.
Q: How do I use a discount code?
A: To use a discount code, enter it in the appropriate field at checkout and click 'Apply.' Your order total will be reduced by the discount amount.
Q: Do you sell at wholesale?
A: Yes, we offer wholesale options. For information on placing a bulk order and wholesale prices, please contact us directly.
Q: Are you a direct manufacturer?
A: Yes, we are a direct manufacturer with our factory based in Dubai, which allows us to offer competitive prices for high-quality products by eliminating the middleman.
